ZKH Industrial Supply

China’s Amazon for MRO Goods Improves Order Processing Time by 800%

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How did ZKH Industrial Supply Achieve Such Dramatic Results After Practicing SAFe for Less Than a Year?

As one of the leading MRO and C-parts consolidators in China, ZKH Industrial Supply provides industrial accessories, consumables, general equipment, and spare parts. In just one year, this China-based leader for MRO goods was delighted with the dramatic improvements they achieved after adopting SAFe and applying Lean Portfolio Management:

  • 800% improvement in order processing time
  • 17% reduction in lead time of order to delivery
  • Online orders increase dramatically due to real-time order visibility

In this video, you will get the behind-the-scenes story of how ZKH was able to achieve these impressive results. Topics include:

  • How ZKH partnered with Accenture and utilized SAFe as an organization transformation framework
  • Setting up up the Value Realization Office, and applying SAFe Lean Portfolio Management to prioritize business demands and match investments to help realize business strategy
  • Identifying and creating agile cross-functional product delivery teams
  • Driving collaboration between R&D and business with a focus on customer demand and continuous value delivery

Presented at the 2021 Global SAFe Summit, October 2021 by:

  • Guangdao Liu, Manager /ZKH Industrial Supply Co., Ltd
  • Jasmine Zhang, Agile Practise Lead of Greater China /Accenture

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