Customer Story – NTT DATA: Japanese Payment Services Leader Transforms Organizational Culture and Improves Business Agility with SAFe
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NTT DATA brings the first Japanese customer story to the SAFe Summit audience. Headquartered in Tokyo and operating in more than 50 countries as a top 10 global IT services provider, NTT Data turned to SAFe to improve its ability to respond to market demands and stay ahead of a growing number of competitors. In his presentation, Product Manager Takenori Osada describes the difficulty of introducing Agile in Japan, how their culture transformed, and how they applied SAFe in their Payments Services Division and were able to see significant improvements in employee Net Promoter Scores, time-to-market, productivity, and quality.
SAFe is essential for us to be able to compete in the payment market. This resulted in an investment cost advantage.” —Director (Business owner)
Presented at the Global SAFe Summit, October, 2020.
As many companies struggle to implement Agile at scale in distributed environments, this case study describes Accenture’s experience enabling faster delivery and speed-to-market by implementing scaled Agile programs using SAFe, along with the adoption of DevOps principles.
Accenture is a $30 billion global management consulting, technology services and outsourcing company, with more than 336,000 people serving clients in more than 120 countries, named by Fortune magazine as one of the top 100 companies to work for from 2009-2015. As part of their effort to accelerate software delivery, Accenture has adopted Agile and DevOps on a large scale across its Global Delivery Network, leveraging the Scaled Agile Framework® (SAFe®) with a range of tools. In addition, Accenture helps its clients successfully shift to Agile development using SAFe along with DevOps to drive high performance.
In the provided case study, Accenture shares its insights on addressing process, organization, and tool challenges, including:
Solution misalignment between teams
Integration of Agile with Waterfall
Different timezones, customs, and cross-team activities
Different DevOps tools between teams
Early Quantitative Benefits
The early benefits are compelling:
50% improvement in merge and retrofit (based on the actual effort tracked)
63% improvement in software configuration management (effort to support SCM activities)
59% improvement in quality costs (percentage of defects attributed to SCM and deployment)
90% improvement in build and deployment (process and effort to raise deployment requests)
Early Qualitative Benefits
Improved demand management and traceability from portfolio through to Agile delivery teams
Granular configuration management and traceability
Integration with Agile lifecycle tools to allow story-based, configuration management driven from meta data
Real-time traceability of status for build and deployment
Automated build and deployments, including “one-button deployment”
Developer efficiencies as a consequence of improved tool interaction times and processes
Many thanks to Accenture’s Mirco Hering, APAC lead for DevOps and Agile, Andrew Ball, senior manager, and Ajay Nair, APAC Agile lead for Accenture Digital, for taking the time to share their insights and learnings. Their story is an inspiration to all of us in the SAFe community.
