Industry: Professional Services

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Introduction

As many companies struggle to implement Agile at scale in distributed environments, this case study describes Accenture’s experience enabling faster delivery and speed-to-market by implementing scaled Agile programs using SAFe, along with the adoption of DevOps principles.

In the provided case study, Accenture shares its insights on addressing process, organization, and tool challenges, including:

• Solution misalignment between teams
• Integration of Agile with Waterfall
• Different timezones, customs, and cross-team activities
• Different DevOps tools between teams

Early Quantitative Benefits

The early benefits are compelling:

• 50% improvement in merge and retrofit (based on the actual effort tracked)

• 63% improvement in software configuration management (effort to support SCM activities)

• 59% improvement in quality costs (percentage of defects attributed to SCM and deployment)

• 90% improvement in build and deployment (process and effort to raise deployment requests)

Early Qualitative Benefits

• Improved demand management and traceability from portfolio through to Agile delivery teams

• Granular configuration management and traceability

• Integration with Agile lifecycle tools to allow story-based, configuration management driven from meta data

• Real-time traceability of status for build and deployment

• Automated build and deployments, including “one-button deployment”

• Developer efficiencies as a consequence of improved tool interaction times and processes