Organizations worldwide are shifting their focus toward customer-centricity for lots of reasons, including to build loyalty and drive revenue. But an amazing customer experience isn’t just about customers. In this episode, Tiffani Bova shares her advice about why organizations need to start by creating a great employee experience. She’ll discuss ways to improve cross-functional collaboration and share an example of how Salesforce successfully embodied organizational agility during a pandemic.
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Organizations worldwide are shifting their focus toward customer centricity for lots of reasons, including to build loyalty and drive revenue. But an amazing customer experience isn’t just about customers. In this episode, Tiffani Bova shares her advice about why organizations need to start by creating a great employee experience. She’ll discuss ways to improve cross-functional collaboration and share an example of how Salesforce successfully embodied organizational agility during a pandemic.
Visit this link to learn more about the book referenced in the podcast:
- Accelerate (XLR8)
Hosted by: Melissa Reeve
Melissa Reeve is the Vice President of Marketing at Scaled Agile, Inc. In this role, Melissa guides the marketing team, helping people better understand Scaled Agile, the Scaled Agile Framework (SAFe) and its mission.
Guest: Tiffani Bova
Tiffani is the Wall Street Journal best-selling author of Growth IQ and a regular contributor to Forbes and Harvard Business Review. She’s also a top influencer in customer experience, digital transformation, the future of work, and sales.
