Advanced Facilitator: Conflict and Collaboration
A SAFe Micro-credential Course

Navigate conflict and foster collaboration with Advanced Facilitator: Conflict and Collaboration

What is Advanced Facilitator: Conflict and Collaboration?

A SAFe Micro-credential Course that empowers enterprises and teams implementing SAFe with the essential skills and techniques for effectively navigating conflict and promoting collaborative decision-making. It is a part of our Advanced Facilitator series of SAFe Micro-credential courses.

Through immersive facilitated sessions, participants will explore the sources of conflict, learn strategies for managing conflict resolution, and practice tools and techniques to enhance collaboration within their organizations.

What is a SAFe Micro-credential Course?

A new training product from Scaled Agile meticulously designed to bridge the gap between theory & practice, providing actionable insights in a blended learning experience that combines a self-paced eLearning with a half-day, expert-facilitated session focusing on real-world simulations, not slides.

What to expect before, during, and after your course?

Course Curriculum

Self-paced , on-demand eLearning (1 hour)

The eLearning module provides a comprehensive introduction to the strategies, concepts and terminology that will be used extensively in the expert-led session. The eLearning includes several pre-work assignments intended to fully prepare students for the facilitated session and encourages active participation on the course discussion thread in SAFe Studio.

Activity 1 – Sources of Conflict (~28 minutes)

The eLearning module provides a comprehensive introduction to the strategies, concepts and terminology that will be used extensively in the expert-led session. The eLearning includes several pre-work assignments intended to fully prepare students for the facilitated session and encourages active participation on the course discussion thread in SAFe Studio.

Activity 2 – Interest-based Problem Solving (~50 minutes)

Gain a deep understanding of the key components of this collaborative approach. You will explore the principles and techniques that underpin Interest-Based Problem Solving (IBPS), focusing on identifying mutual interests, generating creative solutions, and fostering cooperative relationships.

Activity 3 – Communications for Problem Solving (~26 minutes)

Develop essential communication skills to effectively resolve conflicts and foster collaboration by learning to embody a listening mindset, ensuring that all perspectives are heard and understood, and practice reframing statements to promote positive and constructive dialogue.

Activity 4 – Conflict Analysis and Strategy Design Framework (~45 minutes)

Learn a repeatable and efficient process for analyzing a conflict that takes into account the perspectives of all parties involved and design intervention strategies that reduce and/or resolve the conflict.

Activity 5 – Application Clinic (~40 minutes)

Use everything you’ve learned in the course and apply it to real-world scenarios experienced by your classmates.

Frequently Asked Questions

What are SAFe Micro-credential Courses?

SAFe Micro-credential Courses represent the future of learning with Scaled Agile – learning meticulously designed to bridge the gap between theory and practice, providing actionable insights in a format that fits your calendar instead of becoming your calendar.



SAFe Micro-credential Courses offer a blended learning experience – combining self-paced, eLearnings with a half-day, expert-facilitated sessions designed to equip you with actionable insights and powerful frameworks. Whether you’re navigating resistance to change or optimizing release processes, our Micro-credential courses provide practical solutions tailored to specific SAFe competencies.

How long does a SAFe Micro-credential course take to complete?

The half-day, facilitated session is designed to be completed in approximately 4 hrs. The self-paced, eLearnings that are designed to be taken prior to the facilitated session take learners 2 hours on average to complete.

How much do SAFe Micro-credential courses cost?

The recommended MSRP for SAFe Micro-credential courses is $649 (USD) + applicable taxes. With purchase, you will receive a blended learning experience that combines self-paced eLearnings designed to be taken prior to your dynamic, half-day, facilitated session.

Is there a certification or recognition that is earned upon completion of the course?

Yes. Upon completion, learners will receive a SAFe Micro-credential badge that is a testament to your commitment to Agile excellence and your ability to drive impactful change in your organization.

Achieving Responsible AI
A SAFe Micro-credential Course

Maximize innovation, minimize risk with Achieving Responsible AI

What is Achieving Responsible AI with SAFe? 

A SAFe Micro-credential course designed to equip Agile
professionals with the skills to implement AI responsibly in their
teams and organizations.

This course will make you stand out as a leader in implementing
responsible AI by providing hands-on experience and practical
skills that ensure your AI projects are transparent, accountable,
and aligned with human values.

What is a SAFe Micro-credential Course?

A new training product from Scaled Agile meticulously designed
to bridge the gap between theory & practice, providing actionable
insights in a blended learning experience that combines a self-
paced eLearning with a half-day, expert-facilitated session
focusing on real-world simulations, not slides.

What to expect before, during, and after your course?

Course Curriculum

Self-paced , on-demand eLearning (1 hour)

The eLearning module provides a comprehensive introduction to Responsible AI, covering foundational concepts and their alignment with SAFe practices. The eLearning includes several pre-work assignments intended to fully prepare students for the facilitated session — including researching current RAI practices in your organization, reviewing example policies, and ensuring access to a generative AI tool for practical exercises.

Activity 1 – Identifying Stakeholders (~30 minutes)

As future change agents and advocates for RAI, one of the first and most important tasks is to think about the people in an organization who would need to be involved in implementing RAI, what their responsibilities would be, as well as their top concerns. Learners will leave this activity with an actionable stakeholder map for future initiatives.

Activity 2 – Evaluating RAI Policies (~25 minutes)

Get hands-on experience using GenAI applications such as SAFe CoPilot and ChatGPT to apply critical thinking to an example set of policy elements in an RAI plan, identifying improvements needed for organizational fit.

Activity 3 – Communicating the Need for RAI (~30 minutes)

Become empowered to effectively communicate the need for Responsible AI (RAI), the goals of
an RAI initiative, and the alignment of an RAI initiative with organizational objectives through a concise “elevator pitch” activity.

Activity 4 – Writing an RAI Epic Hypothesis Statement (~35 minutes)

Practice identifying an actionable element of an RAI implementation that requires a significant effort by one or more Value Streams, and scoping that effort using a SAFe Epic hypothesis statement.

Frequently Asked Questions

What are SAFe Micro-credential Courses?

SAFe Micro-credential Courses represent the future of learning with Scaled Agile – learning meticulously designed to bridge the gap between theory and practice, providing actionable insights in a format that fits your calendar instead of becoming your calendar.



SAFe Micro-credential Courses offer a blended learning experience – combining self-paced, eLearnings with a half-day, expert-facilitated sessions designed to equip you with actionable insights and powerful frameworks. Whether you’re navigating resistance to change or optimizing release processes, our Micro-credential courses provide practical solutions tailored to specific SAFe competencies

How long does a SAFe Micro-credential course take to complete?

The half-day, facilitated session is designed to be completed in approximately 4 hrs. The self-paced, eLearnings that are designed to be taken prior to the facilitated session take learners 2 hours on average to complete.

How much do SAFe Micro-credential courses cost?

The recommended MSRP for SAFe Micro-credential courses is $649 (USD) + applicable taxes. With purchase, you will receive a blended learning experience that combines self-paced eLearnings designed to be taken prior to your dynamic, half-day, facilitated session.

Is there a certification or recognition that is earned upon completion of the course?

Yes. Upon completion, learners will receive a SAFe Micro-credential badge that is a testament to your commitment to Agile excellence and your ability to drive impactful change in your organization.

Advanced Facilitator: Value Stream Mapping
A SAFe Micro-credential Course

Go from idea to customer value faster with Value Stream Mapping

What is Advanced Facilitator: Value Stream Mapping?

The SAFe Micro-credential Course “Advanced Facilitator: Value Stream Mapping” is a blended learning experience designed to equip participants with the knowledge and confidence to facilitate Value Stream Mapping workshops effectively. It is a part of our Advanced Facilitator series of SAFe Micro-credential courses.

Through immersive facilitated sessions, participants will learn the principles and techniques of Value Stream Mapping, explore real-world case studies, and practice facilitation skills under the guidance of experienced facilitators.

What is a SAFe Micro-credential Course?

A new training product from Scaled Agile meticulously designed to bridge the gap between theory & practice, providing actionable insights in a blended learning experience that combines a self-paced eLearning with a half-day, expert-facilitated session focusing on real-world simulations, not slides.

What to expect before, during, and after your course?

Course Curriculum

Self-paced , on-demand eLearning (1 hour)

The eLearning module provides a comprehensive overview of Value Stream Management (VSM) within the Scaled Agile Framework (SAFe). It covers key concepts and practices essential for understanding and optimizing the flow of value to customers. The eLearning includes several pre-work assignments intended to fully prepare students for the facilitated session and encourages active participation on the course discussion thread in SAFe Studio.

Activity 1 – Mapping the Current State (~76 minutes)

Lay the foundation for understanding and improving your value stream by defining your value stream context to ensure a shared understanding among all stakeholders, create a detailed representation of the steps, processes, and information flows involved in delivering value to your customers, and measure value stream efficiency by analyzing the current state map to identify bottlenecks, inefficiencies, and waste.

Activity 2 – Identifying Bottlenecks (~20 minutes)

Focus on pinpointing the most significant obstacles within your value stream by identifying the biggest bottlenecks that hinder the flow of value before delving deeper to uncover the top causes of delays and analyzing the underlying issues that contribute to these inefficiencies.

Activity 3 – Designing the Future State (~22 minutes)

Envision and design an optimized version of your value stream by mapping out the future state, incorporating improvements and changes aimed at enhancing efficiency. You will then forecast the efficiency of this future state, using metrics and predictive analysis to estimate the potential gains in value delivery.

Activity 4 – Developing the Action Plan (~30 minutes)

Transform your future state vision into actionable steps by creating an epic to guide the realization of your ideal value stream. After a draft is created, you will finalize the plan, ensuring all necessary details are in place for successful execution before creating a lean business case, justifying the investments and outlining the expected benefits.

Frequently Asked Questions

What are SAFe Micro-credential Courses?

SAFe Micro-credential Courses represent the future of learning with Scaled Agile – learning meticulously designed to bridge the gap between theory and practice, providing actionable insights in a format that fits your calendar instead of becoming your calendar.



SAFe Micro-credential Courses offer a blended learning experience – combining self-paced, eLearnings with a half-day, expert-facilitated sessions designed to equip you with actionable insights and powerful frameworks. Whether you’re navigating resistance to change or optimizing release processes, our Micro-credential courses provide practical solutions tailored to specific SAFe competencies.

How long does a SAFe Micro-credential course take to complete?

The half-day, facilitated session is designed to be completed in approximately 4 hrs. The self-paced, eLearnings that are designed to be taken prior to the facilitated session take learners 2 hours on average to complete.

How much do SAFe Micro-credential courses cost?

The recommended MSRP for SAFe Micro-credential courses is $649 (USD) + applicable taxes. With purchase, you will receive a blended learning experience that combines self-paced eLearnings designed to be taken prior to your dynamic, half-day, facilitated session.

Is there a certification or recognition that is earned upon completion of the course?

Yes. Upon completion, learners will receive a SAFe Micro-credential badge that is a testament to your commitment to Agile excellence and your ability to drive impactful change in your organization.

SAFe for Government: Roles and Responsibilities
A SAFe Micro-credential Course

Bridge the gap between SAFe roles and government roles

What is SAFe for Government: Roles & Responsibilities?

Agile work in government can be quite challenging due to longstanding bureaucratic processes and outdated labor categories that hinder the flexibility required to manage Agile acquisitions.

Our latest micro-credential course aims to bridge the gap between traditional staff competencies and the new Agile roles that are needed to manage large complex systems at scale.

What is a SAFe Micro-credential Course?

A new training product from Scaled Agile meticulously designed to bridge the gap between theory & practice, providing actionable insights in a blended learning experience that combines a self-paced eLearning with a half-day, expert-facilitated session focusing on real-world simulations, not slides.

What to expect before, during, and after your course?

Course Curriculum

Self-paced , on-demand eLearning (1 hour)

The eLearning module provides a comprehensive overview of the responsibilities of key agile roles including Business Owner, Product Owner (PO), Scrum Master/Team Coach (SM/TC), Product Manager, Release Train Engineer (RTE), System Architect, and SAFe Practice Consultant (SPC), as well as the concept of Customers and end users in a government context. Several lessons and four self-reflection activities provide the perfect preparation for your facilitated session.

Activity 1 – Key Agile Roles in Government (~55 minutes)

To fully understand agile roles in government, you need to start with the SAFe concept of Flow. This activity reviews the eight properties of flow-based systems before discussing the activities, decisions, and other aspects of several agile roles and responsibilities.

Activity 2 – Activities of Agile Roles in Government (-45 minutes)

PI Planning is an integral event within SAFe. Our second activity provides hands-on experience assigning PI cycle activities to the appropriate role, teaching participants to identify shared activities and dependencies between roles and activities, including how to incorporate additional government requirements into the cycle.

Activity 3 – Government Scenario (~27 minutes)

Executive orders are commonplace in a government context – and often disrupt planned work. This activity reviews the options for addressing an executive order that disrupts planned work by teaching participants to identify who is involved in replanning work and developing and communicating a strategy when plans need to change.

Activity 4 – Anti-patterns & The Changing Role of Government Leadership (~65 minutes)

With more than a decade of agile transformations, we understand the typical challenges that can impede an agile acquisition. This discussion based activity helps agilists operating in a government context prevent or mitigate common challenges that run counter to Lead-Agile practices.

Frequently Asked Questions

What are SAFe Micro-credential Courses?

SAFe Micro-credential Courses represent the future of learning with Scaled Agile – learning meticulously designed to bridge the gap between theory and practice, providing actionable insights in a format that fits your calendar instead of becoming your calendar.



SAFe Micro-credential Courses offer a blended learning experience – combining self-paced, eLearnings with a half-day, expert-facilitated sessions designed to equip you with actionable insights and powerful frameworks. Whether you’re navigating resistance to change or optimizing release processes, our Micro-credential courses provide practical solutions tailored to specific SAFe competencies.

How long does a SAFe Micro-credential course take to complete?

The half-day, facilitated session is designed to be completed in approximately 4 hrs. The self-paced, eLearnings that are designed to be taken prior to the facilitated session take learners 2 hours on average to complete.

How much do SAFe Micro-credential courses cost?

The recommended MSRP for SAFe Micro-credential courses is $649 (USD) + applicable taxes. With purchase, you will receive a blended learning experience that combines self-paced eLearnings designed to be taken prior to your dynamic, half-day, facilitated session.

Is there a certification or recognition that is earned upon completion of the course?

Yes. Upon completion, learners will receive a SAFe Micro-credential badge that is a testament to your commitment to Agile excellence and your ability to drive impactful change in your organization.