SAFe at American Express – A Customer Interview

Customer Interview: SAFe at American Express — What it Means to Keep the Trains on Track While Still Debating Value Streams

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Director of Enterprise Agility Success, Oden Hughes sits down with Dean Leffingwell to talk about what it takes to manage and nurture a large-scale application of SAFe at a company like American Express focused on providing the world’s best customer experience. She’ll discuss the challenges of establishing alignment between organizations with conflicting views, and why they run their Lean-Agile Center of Excellence (LACE) as a cost center. She’ll share patterns of success, how they’ve created a tailored approach to improve results, and why success depends on much more than courses, workbooks, and principles.

Presented at the Global SAFe Summit, October, 2020.

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